Terms of Service

Last updated: 5 November 2026

Welcome to Dumbfookhams Shop! These Terms of Service govern your access to and use of our website and your purchase of products from our store.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. About Dumbfookhams

Dumbfookhams is an online shop offering playful, creative and thoughtfully designed products, including apparel and other merchandise.

Our products are made and fulfilled through a print-on-demand arrangement. This means products are generally manufactured after an order is placed rather than held as ready-made inventory.

Store name: Dumbfookhams Shop

Customer support email: dumbfookhams@gmail.com

2. Eligibility and Website Use

By using this website, you confirm that:

• You are legally capable of entering into a purchase agreement under the laws applicable to you.
• The information you provide during checkout is accurate and complete.
• You will not use our website for unlawful, fraudulent or unauthorised activities.
• You will not attempt to interfere with the security or proper functioning of our website.
• You will not attempt to access restricted areas, systems or data without authorisation.

We reserve the right to restrict access to our website where there is reasonable evidence of misuse, fraudulent activity or a violation of these Terms.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, colours, sizes and other product information.

Please note:

• Product colours may vary slightly depending on screen settings and display devices.
• Printed products may have minor variations in placement, colour or appearance.
• Product mockups and photographs are intended as visual representations and may not perfectly reflect the final physical product.
• Product availability, sizes and colours are subject to fulfilment-provider availability.

If a product received is defective or materially different from its description, please contact us.

4. Pricing and Currency

Product prices are displayed in the currency shown on the website.

The displayed currency may be determined using your approximate browsing location. Currency conversion and exchange rates may vary.

Shipping charges are calculated based on the products ordered and the delivery destination. The applicable shipping charge will be displayed during checkout.

Any customs duties, import taxes, tariffs or other charges imposed by the destination country may be payable by the customer.

We reserve the right to correct pricing or listing errors. If an error affects an order already placed, we will contact the customer and handle the matter in accordance with applicable law.

The final order total displayed before payment is the amount payable through our checkout, subject to any separate charges imposed by customs authorities or other relevant third parties.

5. Orders and Order Acceptance

When you place an order, you submit a request to purchase the selected products.

An order is not necessarily accepted merely because it has been submitted. Order acceptance and fulfilment are subject to payment confirmation, product availability and successful processing.

We may decline or cancel an order where:

• The product is unavailable.
• The shipping address cannot be serviced.
• Payment cannot be verified.
• There is a suspected fraudulent or unauthorised transaction.
• A material pricing or listing error has occurred.

If payment has already been collected for an order that we cannot fulfil, an appropriate refund will be arranged in accordance with applicable law and payment-provider procedures.

6. Payment

Payments must be completed using the payment methods made available during checkout.

The payment provider may apply its own terms, security checks and processing procedures.

An order will be processed for fulfilment only after the required payment confirmation has been received.

Testing notice: During the development and testing period, the website may use a simulated payment process. A simulated payment is not a real payment and does not represent a completed commercial purchase. Real customer payments will only be accepted after a genuine payment gateway has been integrated and enabled.

7. Production and Fulfilment

Dumbfookhams uses a print-on-demand fulfilment arrangement through Printify and its fulfilment partners.

Products are generally sent for production after an order has been successfully processed.

Production and fulfilment times may vary depending on:

• Product type and availability.
• Fulfilment partner and production location.
• Seasonal demand and production workload.
• Shipping destination and carrier availability.

We do not guarantee that production or delivery will occur within a specific number of days unless an express commitment is explicitly provided during checkout.

8. Shipping and Delivery

We aim to offer international shipping wherever delivery is supported by our fulfilment provider.

Delivery estimates may vary by destination, fulfilment location, carrier and local delivery conditions.

Customers are responsible for providing a complete and accurate shipping address. Additional costs or delays resulting from incorrect or incomplete address information may not be recoverable.

Once an order has been dispatched, delivery is subject to the carrier's handling and delivery procedures.

If your order is delayed, lost or appears to have been delivered incorrectly, contact us at dumbfookhams@gmail.com so we can investigate.

Nothing in this section removes any delivery or refund rights that apply under mandatory consumer-protection laws.

9. Customs Duties and Import Taxes

Products may be produced and dispatched from the United States or another fulfilment location, depending on product availability and the fulfilment arrangement.

Customers are responsible for any customs duties, import taxes, tariffs or other charges imposed by their destination country, where legally payable by the customer.

Such charges are determined by the relevant customs authorities and are generally outside the control of Dumbfookhams.

Customers should check the import requirements of their destination country before placing an order.

10. Cancellation Policy

Cancellation requests may be submitted before an order enters production.

All cancellation requests are subject to confirmation because production may begin shortly after an order is processed.

Once production has started, cancellation may no longer be possible.

To request cancellation, contact dumbfookhams@gmail.com and include your order number.

Nothing in this policy limits any cancellation rights that cannot legally be excluded.

11. Returns, Replacements and Refunds

Because products are made on demand, we generally do not accept returns or exchanges for reasons such as:

• Change of mind.
• Ordering the wrong size.
• Selecting the wrong colour.
• Incorrect information entered by the customer.

However, if an item arrives damaged, defective, misprinted or materially different from the product ordered, contact us so that the issue can be reviewed.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the affected product and packaging, where relevant.

We may arrange a replacement, refund or another appropriate resolution depending on the circumstances and applicable law.

Requests should be submitted as soon as reasonably possible after delivery.

Nothing in this policy excludes or restricts mandatory consumer rights, including rights relating to defective, deficient, incorrect or misdescribed goods.

12. Intellectual Property

Unless otherwise stated, the website's branding, original artwork, graphics, product designs, text, photographs and other original content are owned by or licensed to Dumbfookhams.

You may not reproduce, distribute, modify, commercially exploit or publicly use our protected content without prior written permission, except where permitted by applicable law.

All third-party names, trademarks and logos remain the property of their respective owners.

13. Third-Party Services

Our store may rely on third-party providers for services including:

• Print-on-demand production and fulfilment.
• Shipping and delivery.
• Payment processing.
• Website hosting and infrastructure.
• Currency conversion and related services.

These providers may have their own terms, policies and operational limitations.

Dumbfookhams is not responsible for independent third-party website content or services, but this does not remove our responsibility to customers for obligations that legally belong to us.

14. Limitation of Liability

To the extent permitted by applicable law, Dumbfookhams will not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights and remedies.

15. Events Beyond Our Control

We will not be considered in breach of these Terms of Service solely because performance is delayed or prevented by events beyond our reasonable control.

Such events may include natural disasters, extreme weather, carrier disruptions, strikes, government restrictions, public emergencies, internet outages or significant fulfilment-provider interruptions.

We will make reasonable efforts to address the situation and communicate material delays where appropriate.

16. Privacy

Personal information submitted during checkout or when contacting us is handled in accordance with our Privacy Policy.

Please review the Privacy Policy to understand what information is collected, how it is used, how it is shared with relevant service providers and how it is protected.

Privacy Policy: Read our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our store, services, fulfilment arrangements or applicable legal requirements.

The updated version will be published on this page with a revised date.

Changes will not remove rights that have already accrued to customers or override mandatory legal protections.

18. Governing Law and Disputes

These Terms of Service are intended to be governed by the laws of India, subject to applicable mandatory consumer-protection laws and the rights of customers in their respective jurisdictions.

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve it amicably.

Nothing in this section prevents a customer from exercising a legal right to approach a competent consumer authority or court.

19. Contact and Grievance Redressal

For questions, order assistance, cancellation requests, returns or complaints, contact:

Store: Dumbfookhams Shop

Customer support email: dumbfookhams@gmail.com

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable requirements.

Thank you for supporting Dumbfookhams. We appreciate every order and hope our little creations bring you joy.