Return & Refund Policy

Last updated: 10 November 2026

At Dumbfookhams, products are made to order through our print-on-demand fulfilment partners. Please read this policy before placing an order. It explains when we can help with defective, damaged, misprinted or incorrect items.

1. When a Return or Replacement May Be Accepted

We review return, replacement and refund requests when an item:

Because products are made to order, we do not accept returns or exchanges simply because a customer changes their mind, chooses the wrong size or colour, or no longer wants the item, except where applicable law requires otherwise.

2. How to Report a Problem

If your order arrives damaged, defective, misprinted or incorrect, contact us as soon as reasonably possible after delivery at dumbfookhams@gmail.com.

Please include:

Please keep the item and its packaging while your request is being reviewed. Do not send an item back unless we provide return instructions.

3. Review and Resolution

We will review the information you provide and may need to consult our fulfilment provider. If the issue is confirmed as eligible, we will let you know the available resolution. Depending on the circumstances and provider review, this may be a replacement or a refund.

We will communicate the next steps and any relevant timing after reviewing the case. A replacement may require a new production and shipping period.

4. Returns and Return Shipping

Please do not return an item before contacting us and receiving instructions. As many items are produced by a third-party fulfilment partner, the correct return process may depend on the type of issue and the provider's requirements.

If a return is required, we will provide the applicable instructions. Do not send parcels to an address printed on the shipping label or to a fulfilment facility unless we have specifically instructed you to do so.

5. Order Cancellations

You may request cancellation by contacting us promptly at dumbfookhams@gmail.com with your order ID. Cancellation is possible only before production begins and is subject to confirmation. Because production may begin soon after an order is submitted, we cannot guarantee that every cancellation request can be accepted.

Once production has started or the order has been dispatched, cancellation may no longer be possible. This does not affect any rights you may have under applicable consumer-protection law if an item is defective, damaged or incorrect.

6. Refunds

If a refund is approved, we will explain the amount and the method through which it will be processed. The time it takes for the funds to appear may depend on the payment provider and the customer's bank or payment method.

We do not promise a refund for issues that are not eligible under this policy, except where a refund is required by applicable law. Nothing in this policy limits mandatory consumer rights.

7. Incorrect Address, Delivery Issues and Customs Charges

Please check your shipping details carefully before placing an order. We may be unable to recover or redirect an order after production or dispatch has begun. Extra costs arising from an incorrect address, failed delivery, refusal or an unclaimed parcel may not be refundable.

Customs duties, import taxes and other charges imposed by the destination country are the customer's responsibility unless stated otherwise at checkout or required by law. These charges are not a reason for a product-quality return.

For delivery delays or missing tracking updates, please first refer to our Shipping Policy and contact us if you need assistance.

8. Contact Us

For a return, replacement, refund or cancellation request, email dumbfookhams@gmail.com with your Dumbfookhams order ID and relevant details. You can also visit our Contact Us page.

Please also read our Terms of Service and Shipping Policy.